Legal

Privacy Policy

Last updated: July 31, 2026

This Privacy Policy explains how Nexa AI Sdn. Bhd. ("Nexa AI", "we", "us") collects, uses, and protects your personal information when you use the Nexa AI website and mobile applications (collectively, the "Service"). By using the Service, you agree to the practices described in this policy.

1. Information We Collect

We collect information you provide directly to us and information generated through your use of the Service:

  • Content you upload: photos and videos you submit for enhancement are processed by our AI systems solely to provide the Service.
  • Account information: if you create an account, we collect your email address and basic profile details.
  • Usage data: device type, operating system, app version, and interaction data used to improve the Service.
  • Support communications: information you provide when you contact our support team.

2. How We Use Your Information

We use the information we collect to operate, maintain, and improve the Service, including to process your photos and videos with our AI enhancement technology, respond to your requests, provide customer support, and ensure the security of the Service.

We do not sell your personal information to third parties.

3. Photo & Video Processing

Media files you upload are processed automatically to generate enhanced versions. Uploaded files and enhancement results are retained only as long as necessary to provide the Service and are deleted from our processing servers within a reasonable period after processing is complete, unless you choose to save them to your account.

We do not use your uploaded photos or videos to identify individuals, and we do not share them with third parties for advertising purposes.

4. Data Sharing

We may share information with trusted service providers who assist us in operating the Service (such as cloud hosting and analytics providers), subject to confidentiality obligations. We may also disclose information where required by law or to protect our legal rights.

5. Data Security & Retention

We use industry-standard technical and organizational measures to protect your information, including encryption in transit. We retain personal information only for as long as necessary for the purposes described in this policy or as required by law.

6. Children's Privacy

The Service is not directed to children under 13 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

7. Your Rights

Depending on your location, you may have rights to access, correct, delete, or export your personal information, and to object to or restrict certain processing. To exercise these rights, contact us using the details below.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Last updated" date above. Continued use of the Service after changes take effect constitutes acceptance of the revised policy.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected], or by mail at: Nexa AI Sdn. Bhd., No. 71, Lorong Serampang, Teluk Pulai, 41100 Klang, Selangor, Malaysia.